Our number one priority is always the safety of our guests. If for any reason a charter must be cancelled or postponed due to rough seas or in-climate weather, we are committed to getting you back on the water with us as quickly as possible. We are happy to reschedule your trip at your earliest convenience. If you are unable to reschedule, we will refund the full amount of your excursion.

Direct refund inquiries to contact@sharksafari.com

Refunds are not available within 2 weeks of your scheduled departure, or if you choose to change dates, cancel your reservation, or experience sea-sickness during your excursion.